Resume

A senior business consultant, Trevor has a passion for enabling and growing business. He enjoys the challenge of setting strategic direction, building relationships, providing guidance and process structure, improving operational efficiencies and ultimately ensuring customers are happy with their service. He has managed change and technology delivery projects, and has an extensive technical background. He is a expert with office applications, and in embedding efficient work practices. Trevor’s communication skills are highly developed, and he is a pragmatic and effective consultant, business developer and manager.

Responsive to new challenges, he is looking for a position where he can share his broad experience and exercise purposeful leadership.

Education, Training & Tools (Transcripts document)

Graduate, Australian Institute of Company Directors, 2006
Graduate Diploma in Applied Computing, University of Tasmania, 1992
Diploma of Education, University of Tasmania, 1979
Bachelor of Science (Maths), University of Tasmania, 1978
University Exhibition (HSC Top 20), University of Tasmania, 1975

ITIL V3 Foundation, BCS, 2014
Project Management Professional (PMP), PMI (Melbourne), 2013
ISO 38500 IT Governance, ACS, 2013
Technology Delivery Process, Telstra, 2010
Carbon Accounting, Swinburne, 2010
SAP Environmental Compliance Monitoring, Ajilon, 2009
Enterprise Program Management, Integral (SAP) Project Accounting, Telstra, 2007
Prince2 Practitioner, TPG Academy, 2007
BTS Business Acumen, Telstra, 2005
Account Management Planning, Targeted Account Selling, Telstra, 2004
Product Commercialisation, ANU, 2003
enRole Administration, Installation & Configuration, Access360, 2001
Advanced Project Management (AIPM Endorsed), Thomsett International, 2000
Novell Netware Certified Network Administrator, Datamatic, 1994

Tools

SAP ECM, SAP Project Accounting, Clarity, MS Office Professional, MS Project, Process Mapping Tools, Accounting / Asset / Inventory Systems, Dataflex / Delphi / Labview IDEs, Genamap / MapInfo GISs, SQRibe / Crystal Reports, Joomla! / Xoops LAMP Web CMSs, Siebel / Maximizer / Salesforce Sales CRMs, CSC SAS Super Admin, Web Development Tools, eBook Publishing Tools

Professional Associations

GAICD Graduate Member, Australian Institute of Company Directors
MACS Snr Member, Australian Computer Society
PMP Project Management Institute

Professional Skills

Management
Account management
Bid and Tender management
C-level engagement
Contract management
Opportunity qualification
Partnership development
Performance evaluation
Program governance
Risk management
Stakeholder management
Strategy development
Team leadership
Specialist
Asset, inventory and GIS systems
Business case modelling
Business analysis
Carbon accounting
Communications technologies
Education and training
Mathematics and science
Project management
Targeted account selling
Technology delivery
Digital content production

Industry Experience

Banking & Finance
ICT Consulting
Education & Training
Government
Health Care
Information Systems
Managed Services
Retail (Small Business)
Scientific/Engineering
Telecommunications
Utilities

Work History

Terra Firma – Consultant (Melbourne Mar 15 – )
Project Manager – nbn HFC IT Launch Inception.
IT representative on HFC Program, Plan B tender team to outsource core OSS/BSS functions, Financial Year and Integrated Release Prioritisations. Captured and mapped program dependencies, intervening directly in emerging network, testing, and, supplier and customer issues.

Private Project (Melbourne Jun 2014 – )
Contradictor – Gunns Plantations Liquidation, Supreme Court Victoria

Intervening party in proceeding, filing affidavits, submitting and cross-examining plaintiffs on behalf of 6000 aggrieved growers. Witness to the Senate Economics References Committee into Forestry Managed Investment Schemes.

Phoenix Consulting – Consultant (Melbourne May 12)
Consultant – SEEK Financial Systems Review:
Framed an approach to address reporting inefficiencies across SEEK and its international subsidiaries.
Program Manager – Telstra IP Express:  Established and led the Integrated Program to expedite the provisioning of IP services for TEG and TB. It comprised of 21 projects each impacting up to 13 BUs and 2000 staff in the delivery chain. Managed 7 leads delivering tactical process and strategic system improvements.
Project Manager – Unified Comms Sales Advisory Tool: Delivery of Bill of Materials module and finalisation of change requests with vendor.

Ajilon Consulting (Melbourne, Jan 07)
Project Manager – Telstra Network Engineering PMO:
Led the 1Number Strategy Project which completes the transformation of Telstra’s primary IVR and took volumes from 36 to 45 million calls per annum.
Delivered an internal solution to replace the third-party Privacy IVR and process all customer preferences for their communications with Telstra.
Consultant / Bid ManagerSpotless / Ajilon: Completed a business process summary for the client and then coordinated an Ajilon-led consortium bid for a new ERP system.
Portfolio / Project Manager – Telstra Consumer Business Performance PMO: Variously, advised / managed projects in the $200M Working Smarter Program according to Enterprise Program Management disciplines. Assumed major roles in the inbound Full Potential Program and the inbound Call Volume Reduction project. Delivered a cross-channel Best Practice Listening Centre, based in two sites with dedicated with call quality monitoring.

Wine-LogoTM (Phase II) – Business Owner (Melbourne, Nov 05)
Secured intellectual property rights, developed Flash and Web CMS prototypes for mobile and web deployment. Sought private capital for commercialisation and a next stage development partner.

Telstra Country Wide (Tas) – Account Executive Govt (Hobart, Feb 04)
Account responsibility for agency, authority and business enterprises within a top Telstra account, specifically: the Australian Antarctic Division, Economic Development, Health & Human Services, Justice, Motor Accidents Insurance Board, Port Arthur Authority, Printing Authority, Retirement Benefits Fund Tasmania, Tasmanian Electoral Commission, Tasmania Fire Services and the TT-Line. Liaison was at senior executive level, and required coordination of pre-sales, product customisation, project management, and dedicated service delivery and customer care activities for all voice, data and mobile services.Assumed lead role for the Whole of Government Mobiles Contract with the Department of Premier and Cabinet, and employed strategic account techniques to maintain revenue and triple quarterly sales. Major opportunities developed included a strategic review of Health ICT requirements, and a proposal for an eHealth Centre of Excellence.

Wine-Logo (Phase I) – Business Owner (Melbourne, May 03)
Developed a new wine profiling concept and pursued development funding through public incubators.

Stratech (Australasia) – Business Head (Melbourne, Jan 02)
Together with the Managing Director, established the Australian subsidiary of Stratech Systems Limited (Singapore) to compete for business in the ITS (Intelligent Transport Systems), E-Business and Computer Vision markets. High-level relationships were established with prospective customers, integration partners and acquisition targets in Australasia. Secured alliances with Alstom, APC, ERG, OnQ, Think, Transfield, in joint bids for Western Sydney Transitways, Integrated Ticketing Sydney, Singapore Tourism Portal, Shell International autoserve ERP Pilot.

Flower Cards of Australia – Webmaster (Sydney, Aug 01)
Migrated the business to the Internet with a database-driven catalogue and payment gateway.Also, established an SMS Consulting alumnus XSMS with net-based groupware support

SMS Consulting – Consultant (Melbourne, Aug 98)
Norwich Union – Special Projects PM.
Fast-tracked the Superannuation Contributions Tax project. Of critical interest to Group Compliance, a concurrent development approach delivered key process and system changes in 3 months.
Peninsula Health – MEPACS Strategic Analyst. Developed a full business strategy for the Mt Eliza Personal Assistance Call Service to realise a fourfold growth over 5 years. The Board submission included product development plans based on focus groups, demographics and demand cycles; then completed tender and costed options for business relocation, revised staffing, and new IT, telephony, CTI and CRM business support systems.
EnRole – Implementation PM. SMS sought to establish Resource Provisioning Management as a business service offering. In a strategic initiative with the Singapore office of Access360, received administrative and implementation accreditation for SMS in the product.
CitiPower – Contestable Gas Billing BA. Provided a strategic overview of alternative billing systems in use in the Australasian market, their market share, strengths, customers and suitability to support the introduction of contestable gas and electricity billing at CitiPower.
Sausage Interactive – BDM. Worked a new set of accounts to assist Sausage Interactive develop a greater presence in Sydney – from their traditional Melbourne home.
Sausage – Security BA. Undertook a security review of the SMS, Sausage Interactive and Pronto companies within the Sausage Group. Workshops were facilitated for business and IT representatives to profile the current and proposed security environments.
Sausage Products – Web Hosting Services, BA. Reviewed hosting services capable of provisioning international product sales. Assessed the performance, confirmed the delivery requirements, and evaluated the migration alternatives whilst allowing for full business continuity.
Melbourne Water – GIS Upgrade PM. End to end upgrade of the Geographic Information System upgrade to 32-bit. Six vendors were engaged to convert, replace or customise system components, while maintaining full integration with to linked asset and planning systems. Delivery was on time and budget to seven servers, across four sites, and 15 client installation packages. Full training, support arrangements and closure report were handed off to the System Manager.
Colonial Mutual – SAS Migration, System Analyst. Authored and collated documents for the business cutover of the Colonial Universal Superannuation Portfolio sufficient for the Sydney team to assume full and continuing responsibility.
Colonial Mutual – AFS IT Centralisation, PM. For Superannuation, Unit Trust and Life businesses managed the preliminary assessment, project charter, IT and support requirements and relocation of six call centres from Melbourne to Sydney.
Telstra On-line Channel – BA. Specified functional requirements for the integration of the product and services catalogue with the existing automated e-mail tracking and management system (Kana).
Optus – ADSCC Bid Coordinator. Controlled the clarification process for Optus’ Australian Defence Satellite Communications Capability bid. Registered C&W Optus Satellites Pty Ltd which ultimately delivered C1, the world’s largest hybrid satellite. Provided infrastructure support for establishment of a program office in anticipation of winning the tender.
Telstra – Y2K Network Program PM. Managed the progression of International and Network Design & Construction applications through Telstra’s Year 2000 compliance verification process. Reviewed work orders and variations for programme approval.
Jacques Martin – BA. Reconciled unit and share registry allocations after the de-mutualisation of Colonial Mutual’s Prudential MasterFund.Jacques Martin – BA. Reconciled unit and share registry allocations after the de-mutualisation of Colonial Mutual’s Prudential MasterFund.

SoftGen Australia – Northern Region Sales Manager (Sydney, Jun 97)
In a dynamic small company with revenue of $500,000 pp, managed Borland’s Enterprise Client/Server channel. Primary distributor of Delphi, C++ Builder, JBuilder, IntraBuilder and InterBase. Liaised with product principals, coordinated marketing, and negotiated reseller and service agreements. Other products included SQRIBE production reporting tools and Visigenic ORBS.

Prism Corporation – Contract A/P (Sydney, Mar 97)
ComOps – Converted a client/server Customer Response Centre application from COBOL to Delphi.

Pacific Dynamics – Sales and Service Manager (Sydney, Apr 95)
Managed the Australasian market for Hiac Royco particle counters – computer controlled laser sensors and samplers used for testing fluid contamination levels in the pharmaceutical, oil, defence and water industries. Presented product line and defined data requirements for quality control, production monitoring and R&D according to each customer’s needs. Administered the IT network and introduced computerised accounting, inventory systems, and organisational pro-formas. Achieved significant sales growth by capturing and qualifying prospects, progressing quotations, formalising ongoing service and calibration contracts, and divesting service responsibilities to maximise sales.

Launceston City Council – Geomatics Analyst (Launceston, Jan 94)
Extended a public works geographic information system (GIS) to cover 300+ parks, reserves, play-parks, sports grounds and bushland surrounds. Defined, mapped and digitised bush, tree, surface and irrigation assets in a leading GIS (Genamap). Assets were valued against AS27 and other useful indices of social, historical and biological value.
Also, as IT Solutions, provided PC consulting services and participated in a Creative Nation Multimedia Centre consortium

Education Department (Tasmania) – Teacher Launceston, Hobart, 1980 – 1993
Launceston College – Advanced Skills Teacher 1
– Supervised Applied Computing staff and classes, and taught Applied Computing and Physics at a senior secondary college of 1600 students. Interpreted the new criteria-based Applied Computing syllabus, and established resources, assessments, syllabus timelines; had similar responsibilities in previous years for Information Systems and Physics. Liaised between staff and the Student Representative Council.Also, completed postgraduate studies with a DataFlex Asset Management System for the University of Tasmania. Built a stock control system for a retail store.
Launceston College – Head Teacher (Physics)
Various – Teacher
– Physics, Mathematics, Computing, Science